SHOPPING POLICY

Last updated: June 27, 2025

At Frost & Bloom Designs, each piece is created with care and intention. Please read below for details on how we handle orders, shipping, returns, and more.

1. Order Processing

Orders are processed within 2–5 business days, depending on the product type and order volume.
All items are printed and fulfilled via our trusted production partners.
You’ll receive a confirmation email with tracking information once your order ships.

2. Currency & Payments

Prices are displayed in Canadian Dollars (CAD) by default.
You may view prices in other currencies using our site’s currency converter; however, final checkout will be processed in CAD.
Payments are securely processed through Stripe and may be subject to exchange rates or fees depending on your location.

3. Shipping

We ship internationally to most countries using standard delivery services.
Estimated shipping times:
- Canada & US: 5–12 business days
- International: 7–20 business days
Please note that delivery times may vary due to customs, postal delays, or seasonal volume.
Customers are responsible for any customs fees, duties, or taxes imposed by their country.

4. Product Variations

Please allow for minor variations in color, size, and design placement due to the made-to-order nature of our products.
These small differences are part of what makes every piece from Frost & Bloom Designs unique.

5. Returns & Exchanges

Because our products are made-to-order, we do not accept returns or exchanges for reasons such as buyer’s remorse or incorrect sizing.

However:

If an item arrives damaged, misprinted, or defective, contact us within 7 days of delivery with a photo and description of the issue.
We will arrange a replacement or refund at no additional cost.

6. Original Artwork & Commissioned Pieces

Original paintings are often shipped with the canvas removed from the stretcher bars to reduce shipping costs and minimize the risk of damage.

Original artworks are returnable only if we’re notified within 15 days of receipt and they are returned to us within 30 days. Customers are responsible for return shipping costs.

Once the piece is received and confirmed to be undamaged, a refund will be issued. Custom or commissioned works are final sale and non-refundable.

7. Cancellations

Orders can be cancelled within 12 hours of purchase. After this window, the production process begins and changes cannot be made.

8. Contact Us

For order questions, concerns, or support, please email:
📧 info@frostandbloomdesigns.com